#The service is actually long-lasting
We were very touched when we received a handwritten thank-you letter and gift from an American customer. He visited us twice in Taiwan, and we took him for a ride on our motorcycle to let him experience the daily life here.
He was also invited to have dinner with his colleagues and their families to chat, learn about each other’s cultural differences, and talk about future prospects. We have been serving him for almost 20 years, and our relationship has changed from customers to like friends❤
#Only when something goes wrong do you know who is more reliable
A foreign customer always had a strong sense of superiority when he first started talking to us, and his attitude was very rude. Once, he was deceived by a fraud group. The customer's host computer was hacked, the quotation letter was intercepted, and the remittance information was tampered with. The hacker asked him to remit money elsewhere. As soon as we received the remittance notice, we saw that the payment location was China. , you know he was hacked😨
We tried to contact him through various methods in a very short period of time, and also found the receiving bank in China. Fortunately, the money had not yet arrived in China. We quickly intercepted it and asked the Bank of China not to release the money because of the time difference. Finally, We successfully blocked more than 20,000 US dollars from the customer. Since then, the customer's attitude towards us has changed significantly. They are very trusting and polite to us.
#Crisis is a turning point
Another foreign customer found a problem after purchasing the product. After seeing the video sent back by the customer, we knew it was a problem with the mold and immediately admitted the mistake. In addition to shipping back the old product, we sent him a new product as soon as possible. , plus 25% to compensate customers for their losses.
Perhaps because of this positive and responsible attitude, the service relationship between this customer and us has remained unchanged for 20 years🥰
Treat customers as partners, details and experience are the cornerstone of service. The honest relationship established in this way is difficult to replace💪
Welcome to call us to inquire about # Sanmin Motor products and services📞
Tel: +886-2-2662-9292
Official website: https://blowtac.com/